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At, one of our many goals is to ensure that you always select the correct product for your needs. However, there are occasions when you receive a product that doesn't work for you. If you need to return an item, please review our Return Policy below

Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in the original packaging and meet the following requirements:

  • The product must be in new condition.  For example, no stains, scratches, dirty or marked tires, or any signs of usage. 

  • The product must be returned in its original packaging.

  • Once an RA has been received, products must be returned within 14 days.

There are certain products that are NON-RETURNABLE. 

These include THE FOLLOWING:

  • Lift Chairs

  • Hospital Beds

  • Scooters

  • Orthopedics Supports

  • Compression Socks 

  • Open-Box Items

For hygienic reasons, the following products are NON-RETURNABLE:

  • Bath safety equipment 

  • Toilet Safety Equipment

  • Mattresses

  • Underpads

  • Bedding accessories

Some products require a 15% RESTOCKING FEE for returns. These include:

  • Cushions 

  • Transport Chairs

  • Walkers

  • Rollators

  • Knee scooters

  • Wheelchairs

  • Parts

You may email us at ( to request an RA number. Please include your order number, name, and the item number you are returning.

PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by    

Return Shipping

Unless makes an error, the cost of return freight is the customer's responsibility. We will be happy to assist you to determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, may institute a $10 fee per missed scheduled pickup.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

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