At, one of our many our goals is to ensure that you always select the correct product for your needs. However, there are occasions when you receive a product that doesn't work for you. If you need to return an item, please review our Return Policy below and submit an online Return Authorization Reqest.

Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in the original packaging and meet the following requirements:

  • Product must be in new condition.  For example, no stains, scratches, dirty or marked tires, or any signs of usage. 

  • Product must be returned in its original packaging.

  • Return Authorization must be requested from within 30 days of delivery of the product.

  • Once an RA has been received, products must be returned within 14 days.

There are certain products that are NON-RETURNABLE. 

These include THE FOLLOWING:

  • Lift Chairs

  • Hospital Beds

  • Scooters

  • Orthopedics Supports

  • Compression Socks 

  • Open-Box Items

For hygienic reasons, the following products are NON-RETURNABLE:

  • Bath safety equipment 

  • Toilet Safety Equipment

  • Mattresses

  • Under pads

  • Bedding accessories

Some products require a 15% RESTOCKING FEE for returns. These include:

  • Cushions 

  • Transport Chairs

  • Walkers

  • Rollators

  • Knee scooters

  • Wheelchairs

  • Parts

All returned products require a RETURN AUTHORIZATION NUMBER. Returns received without this number will not be credited. The easiest way to request an RA number is by completing our easy online Return Authorization Request.

You may email us at ( to request an RA number. Please include your order number, name and the item number you are returning.

PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by    

Return Shipping

Unless makes an error, cost of return freight is the customer's responsibility. We will be happy to assist you to determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, may institute a $10 fee per missed scheduled pickup.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.


Once your return is received, SpinLife will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If your item is defective or was damaged in shipping, please call us at (Toll free number) or email us at (email). We will arrange for the item to be repaired or replaced promptly.

Contact Us

Open Hours

Find Us

5353 Almaden Expy 70

San Jose, CA 95118


3848 McHenry Ave #215

Modesto, CA 95356



Monday - Friday
10:00am - 7:00pm

Saturday 10:00am - 6:00pm

Sunday 12 noon - 5:00pm


Monday - Friday

10:00am - 7:00pm

Saturday: 10:00am - 6:00pm

Sunday 12 noon - 5:00pm

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